New Software Enhances Mail Recovery for Lost Mail

Have you ever suffered from lost mail? It’s safe to say that nearly everyone has either had something lost in the mail as the sender or the recipient. If so, then the latest news from Atlanta might perk up your ears. You might even get a little bit excited about it.

Recently, the MRC – aka “Mail Recovery Center” – which is based in Atlanta, Georgia, launched a modern tool to make recovery of lost mail a whole lot easier. It is called the Search and Inventory System. This software application gives its user the ability to search within the MRC database for mail that has been lost.

For all the skeptics out there, the search process begins when staff members submit an electronic search form. People cannot access the link from their home computers; only USPS employees may perform this task. This is to prevent fraudulent searches or people claiming to have lost mail that is not theirs.

Next, the MRC software does a search through its built-in database to find lost mail, such as letters or packages. It continues searching until the item is found or until the hold period reaches its expiration. On the other side, customers can sign up for periodic updates to keep in contact with the staff that is performing the search.

Although it has been a long time coming, these new capabilities will enable the USPS to increase its percentages of forwarded or returned mail, which enhances the customer service aspect of the postal service.

On the MRC website, it says, “We focus on having the right product when and where our customers need it. We have developed a distribution technique and demand management system to manage inventory in a cost-effective, efficient manner, while maximizing customer service.”

This new software is also a big benefit to the local post office branches, as it makes search-ability less difficult. We say, “It’s about time!” and why has the postal service not done this sooner? It falls in line with other major shippers, such as FedEx and UPS.